Terms and Conditions

General home visits policy
We provide home visits for the purpose of euthanasia or for discussion of Quality of Life issues only. We do not diagnose or treat illness. We do not offer a second opinion service.
Visits can be arranged by phone for most ‘social’ times of day and the weekend.
We can accept euthanasia referrals from other unrelated vet clinics, but cannot guarantee to fulfil them.

Payment Policy

Payment is due at the time of services. Non- refundable deposits may be taken at the time of appointment arrangement. Payment can also be taken at the beginning of the home visit.
Payment methods are cash or credit/debit cards. We can not accept Amex or cheques.
We have a mobile card machine and can take card payments at the visit or over the phone.

Appointment rescheduling and cancellations

Please give as much notice as possible to avoid incurring a cost.

If you cancel the appointment within an hour or so of the appointment time, or within a few minutes after our arrival, or if you are not present at the arranged time, then a cancellation fee is due i.e. 50% of the Quietus Visit cost – this covers travel and time.

If, on the other hand, if we visit and have a good and useful discussion about your pet’s Quality of Life that clarified many of your questions and made you realize now is not the time, then this would be chargeable at the full Quietus Vet price.

Ashes return

Quietus Vet undertakes to make every effort to arrange return of a deceased pet’s ashes to the address where the euthanasia took place. Quietus will make one arranged delivery attempt. Ashes are usually returned within 10 to 14 days of the euthanasia.
If return proves to be difficult to arrange, or if the owner fails to be present at the prearranged time of delivery, then Quietus will hold the ashes for a period not exceeding 12 months. After this time they will be disposed of according to regulations.
If the owner requests a second or third delivery attempt, a further delivery charge may be incurred depending on the circumstances.

Sending text, email and voicemail messages after-hours

Please be aware that texts, emails and mobile voicemail messages are not accessed outside our routine business hours.

PLEASE DO NOT TEXT, EMAIL OR LEAVE A VOICEMAIL MESSAGE FOR AN AFTER-HOURS (after 7pm) EMERGENCY THAT REQUIRES INSTANT VETERINARY ATTENTION OR ADVICE. In this instance, contact your usual vet.

Insurance claims

Few if any insurance policies cover home visits for euthanasia unless it can be shown that the animal should not be moved for health reasons. It is best to assume you are not covered.
Please contact your insurance company.
If you choose to claim, then we are happy to complete the insurance form.. There is a charge of £15-75 for this service which can not be added to your claim.
We can not make direct claims from the insurance company.

Our right to decline a home visit request:

In certain circumstances we reserve the right to decline a home visit request.
These circumstances include (but are not limited to)

  • Genuine emergencies (in non-end-of-life patients) requiring prompt hospitalised treatment.
  • To locations outside our visit area.
  • Where we have safety concerns, e.g. pets considered aggressive and potentially dangerous
  • Short notice evening visits

    In all these circumstances we will prefer you to contact your regular local or after-hours clinic.

Abandoning a visit on arrival

We reserve the right to abandon a pet euthanasia (before we have started) during the visit. In this event, 50% of the Quietus Vet visit charge will be retained to cover time and expenses.

The circumstances causing abandonment include (but are not limited to)

  • Genuine emergencies (in non-end-of-life patients) requiring prompt hospitalised treatment.
  • A perceived risk if injury to client, pet or vet. or damage to property.
  • Where we have safety concerns, e.g. pets considered aggressive and potentially dangerous
  • A recognition that the contract to visit was based on false information received or given.

Privacy Policy

All personal data is held securely and will not be divulged to third parties without your express written consent e.g. if you wish us to inform your vet of your pet’s passing.

Email Contact



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