Terms & conditions

Please take time to read our terms

General home visits policy

We provide home visits for the purpose of euthanasia or for discussion of Quality of Life issues only. We do not diagnose or treat illness. We do not offer a second opinion service. Visits can be arranged by phone for most ‘social’ times of day and the weekend. We can accept euthanasia referrals from other unrelated vet clinics, but cannot guarantee to fulfil them.

Payment Policy

Payment is due at the time of services. Non- refundable deposits may be taken at the time of appointment arrangement. Payment can also be taken at the beginning of the home visit. Payment methods are cash or credit/debit cards. We cannot accept Amex or cheques. We have a mobile card machine and can take card payments at the visit or over the phone.

Appointment rescheduling and cancellations

Please give as much notice as possible to avoid incurring a cost. If you have to cancel the appointment within 24 hours of the appointment time (48 hours if over a weekend), or within a few minutes after our arrival, or if you are not present at the arranged time, then a cancellation fee is due i.e. 50% of the Quietus Visit cost – this covers disruption, travel and time. If we visit and have a good and useful discussion about your pet’s Quality of Life that clarified many of your questions and made you realize now is not the time and we didn’t proceed with the euthanasia – then this would be chargeable at the full Quietus Vet price.

Refunds on Card payments usually incur a small administration charge.

Ashes return

Quietus Vet undertakes to make every effort to arrange return of a deceased pet’s ashes to the address where the euthanasia took place. Quietus will make one arranged delivery attempt. Ashes are usually returned within 10 to 14 days of the euthanasia. If return proves to be difficult to arrange, or if the owner fails to be present at the arranged time of delivery, then Quietus Vet will hold the ashes for a period not exceeding 12 months. After this time they will be disposed of according to local regulations. If the owner requests a second or third delivery attempt, a further delivery charge may be incurred depending on the circumstances.


Sending text, email and voicemail messages after-hours. Please be aware that texts, emails, telephone and voicemail messages are not accessed outside our routine business hours. PLEASE DO NOT TEXT, EMAIL OR LEAVE A VOICEMAIL MESSAGE FOR AN AFTER-HOURS (after 6pm) EMERGENCY THAT REQUIRES INSTANT VETERINARY ATTENTION OR ADVICE. In this instance, contact your usual vet.

Insurance claims

Few if any insurance policies cover home visits for euthanasia unless it can be shown that the animal should not be moved for health reasons. It is best to assume you are not covered. Please contact your insurance company. If you choose to claim, then we are happy to complete the insurance form.. There is a charge of £15-00 for this service which cannot usually be added to your claim. We cannot make direct claims from the insurance company.

Our right to decline a home visit request

In certain circumstances we reserve the right to decline a home visit request. These circumstances include (but are not limited to)

In all these circumstances we will prefer you to contact your regular local or after-hours clinic

Cancellation or abandoning the procedure on arrival

Abandoning a visit on arrival. We reserve the right to abandon a pet euthanasia (before we have started) during the visit. In this event, 50% of the Quietus Vet visit charge will be retained to cover time and expenses. The circumstances causing abandonment include (but are not limited to) Genuine emergencies (in non-end-of-life patients) requiring prompt hospitalised treatment. A perceived risk if injury to client, pet or vet. or damage to property. Where we have safety concerns, e.g. pets considered aggressive and potentially dangerous A recognition that the contract to visit was based on false information received or given.